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FAQ

  • ADDRESS

    417 West Butler Road Mauldin, SC 29662

  • Phone

    864-252-4471

  • Hours

    Mon - Sat
    7:30am - 8pm

    Sun
    9am - 7pm


    Winter Hours

    Mon - Sat
    8am - 7pm

    Sun
    9am - 6pm

WASH SERVICES

What forms of payment do you accept?
We accept cash and all major credit cards.
Where/how can I purchase a Butler Express gift card?
Purchase in store or at butlerexpresscarwash.com any time.
Do you offer a ‘contactless’ method of payment?
We do! You can prepay for a wash here at butlerexpresscarwash.com. When you come through the wash, your wash can be redeemed automatically. You don’t even have to roll down your window!
Is Butler Express a touchless car wash?
It’s very difficult to get anything really clean without contact, even with high pressure and harsh chemicals. At Butler Express, we use closed-cell foam, soft-cloth material, and 100% safe biodegradable soaps to gently clean your car. Our soft cloths and foam make contact with your car, which is the best way to get it clean without scratching or dulling your clear coat finish.
How can I cancel my Membership?
It’s easy to cancel any time here at butlerexpresscarwash.com or by talking with an onsite team member.
What do you mean by ‘unlimited’ car washes?
Vehicles with active Memberships are eligible to wash as often as they’d like each month.
Do you accept muddy or icy vehicles?
It depends. If we can’t see the paint on your car, we’re not able to wash it. That’s because after the wash, if you notice a dent or scratch, you may blame the car wash. If your car is that dirty, we recommend that you take your vehicle to a self-service wash to rinse it off just to be on the safe side!
Do you recycle your water?
Yes! We recycle, reclaim, and reuse all car wash tunnel water to ensure that you receive a safe, high-quality car wash that’s easy on the environment.
Is it really better to wash my car at Butler Express rather than at home?
Yes! It’s so much better for the environment and for your car. Our car wash applies high-tech chemicals that efficiently clean dust and residue, offering added protection to your car’s finish. When people wash at home, they may end up accidentally scratching their vehicle’s finish because the towels and sponges used are not 100% clean. A recent study shows that the average person uses more than 100 gallons of water when washing a car by hand. Our computer-controlled system uses under 45 gallons of fresh water for each wash, in addition to over 100 gallons of recycled water. Also, when you wash at home, more soap is generally used, and the soapy water goes straight into the waterways.
What vehicles do you not wash?
We can’t wash dually trucks or trucks with fuel tanks, loose items, or debris in the back. We can’t accommodate lifted vehicles above a 7’4” clearance. Anything with a luggage rack, ladder rack, greasy fifth wheel, or aftermarket parts that are not deemed to be safe are not able to wash.
Is the wash safe for convertibles?
Absolutely! Please make sure that the roof is properly latched unless you want a shower.
Is the wash safe for newly painted cars?
Yes! However, your car’s paint needs at least 30 days to cure before you should take it through a car wash. Consult with your body shop for curing times just to be on the safe side. FYI, paint on new cars is fully cured before delivery.
Will a cracked windshield be safe in the wash?
Yes. However, once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature. So, while you may wash your vehicle with windshield damage, cracks, or chips may expand during the process. It’s always best to repair or replace a damaged windshield immediately.
Will my antenna be OK?
Any fixed factory antenna will not be harmed during the wash. Power antennas are hollow core, and will break if left in the raised position, so please lower all power antennas. Butler Express is not responsible for antennas that have not been lowered. Aftermarket products such as CB and cell phone antennas should be removed prior to washing.
My finish looks dull and streaky. Why?
This is usually a sign of oxidation, which occurs as paint ages and decays from exposure to sunlight and road oils. You can slow the process by washing your vehicle often and applying a coat of hand wax at least once a year. If oxidation has already occurred, try cleaning the paint with a paint cleaning compound, then polishing and waxing the finish.
Will my bug shield be safe?
Unfortunately, we can’t be responsible for aftermarket accessories to your vehicle, including bug shields. Most customers who have bug shields wash their vehicles with no incident. However, problems can arise if the shield has prior damage or if it is made from low-grade plastic. If you’re in the market for a new bug shield, we recommend products made of Lexan, which is virtually indestructible.

UNLIMITED WASH MEMBERSHIP

How do I sign up for unlimited washes?
Visit Butler Express Car Wash or purchase online. Select the wash you want and pay with a credit or debit card.
How do I pay for my Butler Express Car Wash Unlimited Membership?
The credit or debit card used when you join the Unlimited Membership will be charged monthly on your anniversary date. If you purchase an Unlimited Membership online, you will need to present your credit or debit card at your first wash.
How often can I wash my vehicle?
As often as you’d like each month!
Where can I use my Unlimited Membership?
You can use your Unlimited Membership at any Butler Express Car Wash location.
I want to buy an Unlimited Membership online. How will I finish signup?
When you purchase an Unlimited Membership online, you’ll receive a receipt and barcode by email. Just present the barcode (print it out or keep it on your phone) along with your credit or debit card at Butler Express, and a team member will make sure you’re all set up with your new Membership. *Please note that the credit or debit card presented at Butler Express will be the card used for monthly recharges.
How do I cancel my Unlimited Membership?
You can discontinue your plan online or visit Butler Express and speak with a team member. There is no contract or obligation and you can cancel at any time (please allow 7 days to process). No refunds will be given when discontinuing.
Can my Unlimited Membership be used for more than one vehicle?
An Unlimited Membership is for one vehicle and is not transferable. If you get a new vehicle, please visit Butler Express to get your Membership updated.
What if I get a new credit card?
You can talk with a team member at Butler Express or update your card information online now.

UNLIMITED WASH MEMBERSHIP MANAGEMENT

How long does it take for my plan to be canceled?
In order to allow processing time, any updates should be completed 7 business days prior to the anniversary date on which your card will be recharged. If you cancel, your plan will remain active until the next billing date and you may continue to wash during this time.
Will I receive a refund after canceling my plan?
No, you will not receive a refund. Your plan will remain active until the next billing date.
Will I receive an email confirmation after I update my credit card or cancel my plan?
Yes, you will receive an email confirmation after you complete your request.
What if I change my mind after I submit my cancellation request?
We would be happy for you to return as an Unlimited member. Simply visit Butler Express Car Wash or re-enroll online now.
Thank you for signing up to be the first to hear about our upcoming promotions!